Some planned IT maintenance activities will take place at ESO between Saturday, 6 December 2025 at 08:00 CET and Sunday, 7 December 2025 at 24:00 CET. During that period, all ESO services such as p2, the User Portal or the Science Archive could be subject to intermittent outages. We apologize for the inconvenience.
OB run-time failure policy
Although ESO carefully reviews Service Mode Observation Blocks (OBs) before they are scheduled at the telescope, it is impossible to detect every OB problem until it is actually executed.
If an OB fails to execute due to an error introduced by the user (as for example if the user entered wrong target coordinates), ESO reserves the right to charge the respective observing programme for the time lost during night operations. Time charged will include any telescope time used to investigate why OB execution failed.
For Service Mode observations time lost due to failures caused by ESO (e.g. instrument malfunction) will not be charged to the user. Whenever possible, these OBs will be re-executed as time, conditions, and overall priority permit.