VLT Software Problem Report System

The SPR System is ment to be used by internal or external users of VLT software in case an error in some code or in the documentation is found or a change to improve the behaviour of an existing software seems needed.

Here we brifly summarize the basic workflow of the system

When a SPR is submitted, the vltsccm, a list of people defined by the pakage and any names/addresses in the 'cc' field will be notified with all details of the problem. After this point, any change in 'status' will result in all the listed people above and the 'Responsible' being notified of the changes on all problem details.

Upon closing, a 'closed status' value must be set and a remark must be added on the Workflow field. If those fields are not filled, an error is generated and the problem is not closed. Once those fields are completed the problem can be successfully closed.

When a problem is submitted to the Problem Reporting Tool, it is assigned to the vltsccm. This user is the only one who can progress the 'status' of the report from 'open' to 'assigned' and therefore initiate the continuance of the workflow. After this point, the 'Responsible' user as well as the vltsccm can progress the 'status' of a problem.